Qognify’s support team is dedicated to resolving issues quickly and accurately to get you up and running and keep you there.

Tech Support

If you have questions regarding software downloads and installations, or are experiencing a problem, call Qognify’s Technical Support Hotline at 845.732.7900 option 3, complete this form to create a case, or email us at

Schedule An
In Advance

Schedule your Tech Support session to fit your calendar. Click here to request a time for us to contact you. Qognify Tech Support will confirm your appointment time within four business hours.

Website Support provides convenient 24/7 online access to self-help guides, manuals, hardware and storage recommendations, software downloads, and more. Visit the Video Center to view tutorials, how-to videos, and product demos.

App Support

Download the OnSSI Support App to troubleshoot, access product manuals, and even connect with a live technical support representative. It’s easy.